Inside Sales Representative (Wrocław, Poland)

General:

As an Individual Contributor (IC Role) of the Customer Sales Hub (CSH) you will be part of a (newly created) small but dynamic team with the goal of providing World Class customer contact and outreach in support of the Field Sales organization with the objective of retaining and growing revenues.

Working with between one and three Field Sales representatives you will collaborate to manage the overall territory in terms of sales growth and customer education within the Iptor Go-to-Market framework.

You are able to work collaboratively and effectively within a virtual team to maintain proactive contact with customers along with delivering insightful and well thought-out upsell/cross sell plans to those customers. This may include virtual sessions such as focused Webinars or Account Based Marketing activity – the opportunity is yours to create !

Equally you can work alone in support of the Field in fulfilling smaller sales transactions and amendments along with maintaining a strong focus on data accuracy and contact reach within the CRM system, ensuring data is up-to-date, new contacts are uploaded and current contacts refreshed.
It is anticipated that with successful demonstration of results and solid experience in the CSH environment that career progression would be into a Field sales role as they arise.

Base location for this role is at Iptor’s office in Wroclaw, Poland and normal working hours will be as per the CET time zone.

Responsibilities:

  • Work in across assigned Territories in collaboration with Field Sales Representatives to ensure positive and proactive coverage and achievement of Bookings and Revenue targets
  • Collaborate as a seamless team with the assigned Field Sales Representatives to:
    • Be a first line of contact for inbound customer enquiries whilst the Field are occupied
    • Agree Territory and Account Plans with the virtual team in order to plan and execute effectively
    • Proactively and continuously engage contacts within the customer base to maintain high visibility and presence of Iptor Solutions and the Iptor Brand via outbound calling
    • Execute an approach to continuously nurture client engagement and coverage through the co-ordination of resources into the territory for customer education (e.g. Webinars)
    • Meet sales targets associated with the cross sell and upsell of the Iptor portfolio along with third party products and add-ons that are complementary to our solution offerings
    • Execute campaigns into the installed base in order to engage and educate the Iptor Installed base using either your own creative ideas or Iptor’s Field Marketing plans
    • Ensure that enquiries and opportunities that are complex, high risk or reputationally impactful are escalated to the relevant Field Representative and Management
    • Create and share assets that are of value to the revenue and coverage objectives along and share those across the Customer Sales Hub and wider audiences for repeatable benefit
  • Actively contribute to the development and overall success of the Customer Sales Hub and its teams

Knowledge Requirements:

Mandatory requirements

  • Experience in ERP systems and both SaaS and on-premise deployment models
  • Basic understanding of business operations and vertical market objectives
  • A results and metrics focus – Sales, revenue, customer satisfaction and call handling volumes
  • Proficient and competent use of Office365 (Word, Excel, Outlook, PowerPoint, Teams)
  • Numerical and analytical proficiency

Optional requirements

  • Secondary Languages other than those that are natively spoken and English is highly desirable
  • Vertical experience in Wood/Forestry, Pharmaceutical, Wholesale and Distribution is desirable
  • Knowledge of third-party suppliers – Qlik, Adobe, Interform
  • Knowledge of competitors (e.g. NetSuite, Sage, Unit4, SAP, Infor)

Personal Skill Requirements:

  • Excellent verbal and written communication skills in English
  • Motivated to engage with people on the telephone, via Video Call (Teams), on Webinars
  • Ability to maintain strong working relationships within team and with customers
  • Creative and entrepreneurial approach to new challenges
  • High energy, well organized, methodical, and self-motivated with open attitude to learn new topics
  • Ability to prioritize and handle multiple tasks in a fast-paced environment
  • Demonstrates both influence and positive persuasion skills
  • Effective time management skills and organizational skills
  • A “Self Starter” needing limited day-to-day hands on management

Example KPI’s for measuring success:

  • Bookings & Revenue Targets
  • Pipeline Size and Health
  • Inbound and Outbound Customer calls per day/week
  • Customer nurturing engagements and interactions per week
  • Upsell and Cross Sell achievement
  • CRM data quality and contact database expansion

Contact:
For consideration, please send a motivated application and your CV to [email protected].