COVID-19 Coronavirus

We understand concerns about COVID-19 Coronavirus are top of mind, and we want to be as transparent as possible and share information about what we have done to prepare for any likely and unlikely scenarios to ensure ongoing high levels of service for all Iptor customers globally. For Iptor, the safety and security of our colleagues, partners and customers is our paramount consideration in everything we do.

We continue to closely monitor the COVID-19 situation, remain vigilant, and follow recommended precautionary measures, protocols and guidelines from various health organizations including the World Health Organization (WHO), the European Centre for Disease Prevention and Control (ECDC), the U.S. Centers for Disease Control (CDC), and local authorities, to ensure our colleagues, partners and customers remain in a safe and healthy environment.

For our global cloud business, we have put a COVID-19 readiness plan in place with a proactive outreach to Managed Services customers to see if there is anything we need do together in order to ensure business continuity. Typical areas that are worth considering are if your organization has enough laptops and VPN connections to enable a large portion of your staff to work from home. Also, equipment supply could be worth investigating and planning. Iptor account managers and regional leadership will reach out to check any needs for additional assistance.

This also applies for our partner, IBM, that has put contingency plans in place for data center operations in Copenhagen as well as a COVID-19 readiness plan, and we work closely together to ensure business continuity in various scenarios.

Given that safety and security have the highest priority for us internally, as well as for interactions with customers and partners, we have put in place dedicated prevention measures around COVID-19 that are in effect since February.

These rules include a business travel ban, limitations for physical meetings/events (to be replaced with virtual meetings), and physical meetings/events with 30+ local attendees even in countries that are not yet affected by government lockdowns due to their cycle in the spread curve.

We have implemented a full remote work policy for all global Iptor employees. For the time, when developments will allow partial work from offices again in the upcoming months, we will deny access for everyone except required Iptor employees to all global Iptor offices. In such future scenario suppliers will need to handover deliveries outside facilities and any applicant interviews will only be done using digital conferencing tools.

Furthermore, in order to minimize risk in a future scenario that allows office work again, we have implemented policies and processes that will see a split of critical and central teams in two groups, switching between home and office work on 14 days cadence.

Economic Response

On a global scale, Iptor has assembled a cross-functional response team to monitor new information and promptly update company-wide guidance. This includes daily monitoring of government measures and advice in each country as well potential support measures for our customers to help them ensure business continuity for their operations and IT landscape given the increased requirements for home and remote work.

Physical Events

Are Iptor Connect events impacted by COVID-19?

All Iptor Connect events in the first half of 2020 will be postponed. At the same time, there will be series of online events around exciting product news and Iptor 22 overall. Impacted initially planned events are:

  • Iptor Connect US (May 5-7)
  • Iptor Connect Sweden (May 28)
  • Iptor Connect Belgium (June 11)
  • Iptor Connect Singapore (June 16)

So far there has been no further cancellation for events in the second half of the year, however we are monitoring the situation closely for the following events:

  • Iptor Connect UK (September 24)

What happens if someone presents flu-like symptoms at future events?

In case of events happening in 2020, specific measures will be put in place at event locations. These measures will include screening guests upon arrival and additional cleaning measures in public areas, restaurants, meeting spaces, guestrooms, spa, and fitness centers. In addition, if a guest or colleague exhibits symptoms of COVID-19, it remains a high priority for hotel to safely relocate these individuals to a place where they may receive appropriate medical attention.

As the situation evolves, we will continue to follow recommended measures that may be provided by the WHO, ECDC, CDC & the local health departments. Based on that, we will make any necessary operational changes and consider additional precautionary measures.

We will inform customers, partners, and exhibitors should there be any further updates to this statement.

#MakingADifference – Supporting Front Line Workers

In order to support those in our society being on the front line during the fight against the COVID-19 spread, Iptor has redirected all #MakingADifference charity efforts to support those over the next weeks and months.

#OurLightForYou makes a statement to say THANK YOU to all people working day and night treating patients in hospital, serving our supermarkets, protecting people in the streets, and delivering food and supplies from door to door. Beyond only a statement, #OurLightForYou supports these groups with urgently needed supplies such as masks and prevention equipment. For more information and support our #OurLightForYou fund in cooperation with Direct Relief with a donation today, please visit: www.ourlightforyou.com

Our thoughts continue to be with all who have been impacted by the coronavirus.

Last Updated: March 26, 2020