In times of a shortage of skilled workers and increasing competitive pressure, the efficient use of available resources is becoming more and more important. Especially during seasonal peaks, such as the changeover from summer to winter tires, many tire dealers face the challenge of coping with the rush of customers and offering a good service at the same time. This is where digital solutions, such as those offered by Iptor multiflex, can make a decisive difference.
Iptor multiflex offers innovative software solutions that aim to digitize repetitive, paper-based and time-consuming processes. From sales and customer service to warehouse management and assembly, automation allows employees to focus on more demanding and customer-oriented tasks.
“Nothing disrupts the workflow more than a constantly ringing phone. The constant interruptions mean that employees are unable to do justice to either the customer on site or the caller,” explains Georg Dachs, Managing Director at Iptor multiflex. “To put an end to these problems, Iptor multiflex recommends every tire dealer to prepare for the tire change 2-3 months before the peak season.
How? Here are our tips:
Digital appointment calendar: More flexibility for customers and employees
One of the biggest time wasters in the tire trade is making phone calls and sending emails to arrange appointments in the workshop. With the appointment calendar from Iptor multiflex integrated into the ERP, this problem is a thing of the past. Customers can independently select an appointment online that fits into their schedule. This takes the pressure off employees and gives them more time to concentrate on their actual work.
Proactive customer care through automated reminders
Another advantage of digitalization is the ability to proactively support customers. With the help of Iptor multiflex, tire dealers can send notifications to their customers and remind them in good time of the upcoming tire change. This not only promotes customer loyalty, but also ensures that the customer rush is better distributed and bottlenecks can be avoided.
Digital warehouse management: more transparency, less searching
With Iptor multiflex, warehouse management becomes digital, structured and clear. All relevant data on customers, vehicles and tires is recorded centrally in mx.ERP. This means that employees can access important information quickly and easily and work more efficiently when changing tires. Instead of laboriously searching for the storage location in paper documents or Excel spreadsheets, employees can find out where a particular tire is stored with just a few clicks. This is especially invaluable during peak season – when every minute counts.
What can be done in the off-season?
The Iptor multiflex database offers a high degree of flexibility as fields can be defined at customer, order or any other level. This allows a tire dealer to store important information, such as data on the age and condition of the tires or photos of the signs of use. The central management of such granular data enables time-saving process optimization: other work, such as repairs or cleaning of tires, can be recorded at an early stage and scheduled in the off-season. In this way, the workload is distributed evenly throughout the year and there is more time for changing tires during the peak season.
“By implementing our software solutions, many of our customers have been able to significantly increase their efficiency and increase their turnover by up to 30% without having to hire additional staff. This shows how important it is to focus on digitalization in order to survive in a competitive market. We are proud to accompany our customers on their growth path,” concludes Georg Dachs.
Digitization in the tire trade is not just a trend, but a necessity to succeed in a highly competitive industry. The software solutions from Iptor multiflex offer a wide range of benefits that go far beyond pure process optimization and pave the way for sustainable growth. Have we piqued your interest? Find out more by watching the recording of our webinar “Digitalization in the tire trade” or book a free consultation with our team of experts.