Alert Management

Alert Management lets you know when things go wrong and prevents glitches from becoming catastrophes. You can analyze and understand problems before they cause trouble.

What’s the difference between a good distribution company and a great one?

A good one delivers the right product at the right time and the right price. A great distributor delivers the right product at the right time and the right price even when they are having a bad day.

Alert Management tells you when events in your business are outside your ideal and helps you do something about them. It’s called exception management but, really, it is about expecting the unexpected.

Alert Management monitors events as they happen within the supply chain. If an event is outside parameters you set, it tells you.

How a text message can save the day

Say an order doesn’t turn up. The supplier has had a few problems but hasn’t let you know. If you are running your business lean, then you probably already have customers waiting — it could be disastrous.

Alert Management knows a delivery is expected and when it doesn’t arrive, it sends you a text message. Better than that, it sends an email to the supplier. You can configure who receives which message and in what format.

If the supplier responds with a new delivery date, Alert Management will replan the entire supply chain for you and send your customers a message to warn of the delay.

If an alert or a request to a business partner goes unanswered, an escalation program kicks in. If, for example, the customer services Management at your supplier doesn’t respond within a couple of days, Alert Management can be configured to send an email to their boss.

Setting Parameters

Alert Management is completely configurable. You set the parameters and the communications to suit your way of doing business. And because it is monitoring all the events as they happen, it can also be used to let people know when things are going well.

One of the most important things you can do with this software is analyze trends. If things keep going wrong, it helps you work out why and improves your ability to make business decisions.

Messages can be sent in the following formats:

  • Email
  • GSM
  • SMS
  • Enterprise messaging