Last updated on 30 September 2025
Iptor Product Lifecycle Policy
Iptor’s customer success is built on trust.
Maximize the value of your Iptor products and make the most of your investment with our Product Lifecycle Policy. This policy is designed to give you complete visibility into our core products and associated third party applications’ lifecycle, empowering you to strategically manage your IT environment and plan for the future with confidence.
Introduction
With clear and predictable guidelines for product development and support, you can ensure your organization remains aligned with the latest advancements and receives the support it needs throughout the entire lifecycle of your Iptor products.
We understand the importance of making informed decisions when it comes to technology investments. That’s why we continuously assess which products and features to retire based on product usage, partner feedback, and direct customer input. This thoughtful approach ensures that Iptor resources are focused on areas that provide the most value to your business, with a strong emphasis on safeguarding your investment, particularly in terms of cybersecurity.
The Product Lifecycle Policy applies to all Iptor DC1 and Iptor Unified Platform products and it provides:
- A defined development and support lifecycle timeline at the time of product launch.
- Standard support and bug fixing for the 2 last major versions/releases (C and C-1).
- An additional period of extended Vintage Support for selected software product versions.
Iptor Product Lifecycle
| Iptor Product | Version | Release Date | End of Standard Support |
| AFSee | 3 to 11.xx | From 1999 to 2012 | 2021 |
| Iptor Product | Version | Release Date | End of Standard Support |
| ASW | 1.0 | 01.05.1989 | Before 2021 |
| ASW | 2.0 | 07.10.1991 | Before 2021 |
| ASW | 3.0 | 11.05.1995 | Before 2021 |
| ASW | 4.0 | 31.10.1999 | Before 2021 |
| ASW | 5.0 | 20.09.2002 | Before 2021 |
| Enterprise | 6.0 | 02.12.2005 | Before 2021 |
| Enterprise | 7.0 | 23.06.2010 | 31.12.2021 |
| Enterprise | 8.0 | 30.09.2013 | 31.12.2021 |
| Enterprise | 9.0 | 31.10.2015 | 31.12.2021 |
| DC1 | 10.0 | 30.04.2017 | 31.12.2025 |
| DC1 | 11.0 | 30.04.2019 | 31.12.2026 |
| DC1 | 12.0 | 30.06.2021 | 31.12.2028 |
| IUP | Major Release 22.0.00 | 01.01.2025 | — |
Iptor ADD-ONS & 3rd Party Product Lifecycle
| Integrator | ||
|---|---|---|
| Product Name | Version | End of Standard Support |
| Integrator | — | 30.06.2026 |
| JWALK | ||
|---|---|---|
| Product Name | Version | End of Standard Support |
| JWALK | (v42c9) | 31.12.2024 |
| Output Solutions | ||
|---|---|---|
| Product Name | Version | End of Standard Support |
| Whizdoc | — | 31.12.2025 |
| Jetform | — | 31.12.2025 |
| AEM | Below 6.5 | 31.12.2025 |
| AEM | 6.5 | Service packs for AEM 6.5 will continue to be released quarterly. AEM 6.5 is the foundation for the continuous release approach. The most recent six service packs on AEM 6.5 will be supported. | 31.12.2026 |
Product Retirement Considerations
We recognise that product and feature retirements may sometimes result in temporary disruption. However, our goal is to prioritise customer needs by focusing on areas of highest value, ensuring long-term benefits even as we retire products that no longer serve the broader customer base.
When a product or feature is retired, we ensure that the following considerations are taken into account:
Written Notice
System administrators will receive written notice a sufficient time before the retirement of a product or feature, along with periodic reminders as the end-of-life (EOL) date approaches.
Recommended Alternative
We will suggest suitable successor products or features from our service or recommend alternative solutions from other sources to ensure continuity for our customers.
Extended Support
Support will continue to be offered for products and features up until their retirement date.
Third-Party Software
For products that integrate with third-party software, Iptor cannot guarantee the continued functionality if the third-party software becomes unavailable. We will, however, strive to provide ample notice when such situations arise.
Product Lifecycle Maintenance & Support Availability
Availability of maintenance and support for products under the Fixed Lifecycle Policy:
| Iptor Product | Standard Support | Standard Support Post EOD | Vintage Support |
| Request to change product design and features | Available | Not available | Not available |
| Security updates | Available | Available | Not available |
| Non-security updates | Available | Not available | Not available |
| Self-help support | Available | Available | Available |
| Technical support | Available | Available | Available |
Product Lifecycle Stages
Generally Available (GA)
This stage marks the release of a new Iptor product or version for sale and delivery.
While for Iptor’s Unified Platform, new product versions and features are released more frequently with continuous deployment, new versions of Iptor’s flagship DC1 products were typically released every two years.
To note that whenever Iptor announces the release of a new product or version for sale and delivery, the End of Maintenance and Standard Support (EOSS) will be announced for the version that is two releases prior to the new one.
END-of-Sales (EOS)
Once a product or version reaches its End of Sales (EOS), it will no longer be available for new sales. Existing customers can still purchase additional licenses for their current use, such as user licenses. Moreover, when the EOS is announced, also the definitive End Maintenance and End of Life announcements are issued.
End-of-Development (EOD)
At this stage, development on new functions and features for the product or version ceases. However, the product remains maintained, with ongoing bug fixes and security updates.
End-of-Maintenance and Standard Support (EOSS)
At the End of Maintenance (EOM) or Standard Support (EOSS), Iptor no longer offers software updates, patches, or other forms of support for the product. Customers may continue to use the product but will not receive maintenance updates.
For a limited period (typically two years from EOSS announcement), Vintage Support Service agreements will be available.
End of Life (EOL)
Once a product reaches End of Life (EOL), Iptor no longer provides support, including troubleshooting, and periodical license agreements may no longer be renewed. The product or feature is considered fully retired.
Need Guidance on Our Product Lifecycle Policy?
Our experts are here to help you navigate every stage of your product’s journey. Whether you have questions about updates, support timelines, or upgrade paths, we’ll make sure you have the clarity you need to plan ahead with confidence.
