HOW CAN WE HELP AND SUPPORT YOU?
Iptor Cloud solutions represent a promise regarding the personal service we provide via our services and support teams: quick, professional assistance, 24/7, globally. In direct conversation, via remote access or through our extensive online offerings we always find the right solution for you.
SOLUTIONS ARE WITHIN REACH: FROM ONLINE COMMUNITY HELP TO REMOTE MAINTENANCE
We are always here to help. We offer various support services to meet your requirements and budgets. From our knowledge and support portals, through to remote maintenance. And of course by email and phone, 24/7 depending on your service level. So let’s see how we can help you!
TALK TO YOUR REGIONAL CUSTOMER SUPPORT
SELECT YOUR REGION
AUSTRALIA
Customer Contact Center
Support Phone: +61 2 8599 2459
SINGAPORE
Customer Contact Center
Support Phone: +65 3158 6850
Customer Contact Center
Support Phone: +1 855 338 6068
EUROPE
Customer Contact Center
Support Phone: +46 77 670 00 00
ACCESS OPPORTUNITIES TO YOUR SUPPORT NEEDS
KNOWLEDGE PORTAL
Benefit from the knowledge contributions and experience of the community. Every customer can access the knowledge portal once they get a login credential to the site.
SUPPORT PORTAL
Access reports, updates, manuals, FAQs, news and guidelines to solve every query via a self-service incident handling, update centre and knowledge base. Accessible for support contract users only.
TECHNICAL SUPPORT
Secure, remote access: Problems are proactively identified and rectified, even before they materialize, with Iptor’s remote access to customers’ systems and business data.
