extensive support adapted to your needs
Whether it’s improving supply chain business processes or receiving education and training, Iptor provides support packages to fit any service level of budget requirement.
Whether it’s improving supply chain business processes or receiving education and training, Iptor provides support packages to fit any service level of budget requirement.
Wherever you are in the world and at whatever time you need help: Iptor’s support experts are available to provide support across the breadth and depth of solutions and services offered, from managed services, business process outsourcing and apps, to remote application monitoring and management.
Achieve greater ROI with education and training: Accelerate user adoptions and earn greater ROI from Iptor’s systems and solutions by accessing Iptor’s knowledge base in the way that is most convenient and effective for users; from a self-service learning management system, to online virtual classrooms or face-to-face training.
Highly qualified support delivered by a multi-disciplined team of software, infrastructure, cloud technology and managed services experts based around the globe with support packages to fit any service level or budget requirement.
Empower employees with knowledge and skills: self-study access to over 600 training lessons, multi-language and location training courses, training by true experts and practical user training.
From the first check-up to the final implementation. Our supply chain experts develop business processes from your perspective, with the key objective being the efficient delivery of value to customers. We identify where there is waste and/or opportunities to improve, evolve existing processes and implement new ones and ensure your implementation runs professionally without any downtime.
Get the correct level of support needed with support packages to fit any service level or budget requirement. Iptor’s Global Customer Support is delivered by a multi-disciplined team of software, infrastructure, cloud technology and managed services experts based around the globe, delivering a comprehensive 24/7 support service to customers wherever they are in the world.
Support services 24/7, enhanced SLA targets, customer success manager
Support services 12 hours per day with increased SLA targets
Support services during business hours
Empower employees with knowledge and skills. Accelerate user adoptions and earn greater ROI from Iptor’s systems and solutions by accessing Iptor’s knowledge base in the way that is most convenient and effective for users; from a self-service learning management system, to online virtual classrooms or face-to-face training.
Self-study access to over 600 training lessons covering all functional areas with presentations, audio, quizzes, videos and hands-on lessons.
Training is delivered by true experts in their fields that can deliver in-depth training in a number of languages based on business best practice knowledge, industry understanding and practical experience of using Iptor solutions to meet strategic distribution and supply chain goals.
A full range of multi-language and location training courses including standard courses at introductory, intermediate and advanced user levels; personalization of standard courses; educational programs designed to create initial and ongoing training across a company; and certification programs to help users reach their maximum potential.
Practical user training that is relevant to the current phase of the user cycle is delivered during implementations, migrations, upgrades; employee turnover, cross-training and retraining; and extended software use.
Our supply chain experts develop business processes from your perspective, with the key objective being the efficient delivery of value to customers. We identify where there is waste and/or opportunities to improve, evolve existing processes and implement new ones, all supported by solutions and services that automate the efficient delivery of value to customers at every step of the end-to-end business process.
Iptor experts engage with business stakeholders to map processes, overall or in specific areas, identifying waste and non-value-adding activities by focusing specifically on what the customer values and optimizing value chains to better meet their needs. Deliverables include team-building sessions and a report of findings, recommendations and KPIs. The exercise can form the basis for future solution implementations and will embed a culture of customer satisfaction into the business.
If you are interested in our expert knowledge and years of experience, simply write to us and we will coordinate with you the possibilities and dates for your individual value stream assessment.
Business value is delivered quickly and incrementally via a proven methodology for implementing end-to-end supply chain and distribution functionality. From supplier management, inventory and distribution, warehouse management, finance, manufacture and assembly, demand management to analytics, digital collaboration (EDI), e-commerce, mobility, and solutions integration required to remain connected and competitive in shifting digital supply chains.
Do you have a question? Take advantage of the assistance of one of our support staff.
At eye level and without chatbots. Whatever the subject is, we are there to support you.