Whether it’s improving supply chain business processes or receiving education and training, Iptor provides support packages to fit any service level of budget requirement.
GLOBAL ASSISTANCE, PERSONAL EXPERT SUPPORT AND SELF-EDUCATION & TRAINING OFFERS BACK YOU UP
Wherever you are in the world and at whatever time you need help: Iptor’s support experts are available to provide support across the breadth and depth of solutions and services offered, from managed services, business process outsourcing and apps, to remote application monitoring and management.
Achieve greater ROI with education and training: Accelerate user adoptions and earn greater ROI from Iptor’s systems and solutions by accessing Iptor’s knowledge base in the way that is most convenient and effective for users; from a self-service learning management system, to online virtual classrooms or face-to-face training.
GET THE SUPPORT YOU NEED
GLOBAL SUPPORT
Highly qualified support delivered by a multi-disciplined team of software, infrastructure, cloud technology and managed services experts based around the globe with support packages to fit any service level or budget requirement.
EDUCATION & TRAINING
Empower employees with knowledge and skills: self-study access to a comprehensive knowledge-base with over 600 articles, multi-language and location training courses, training by true experts and practical user training.
SUPPLY CHAIN EXPERTISE
From the first check-up to the final implementation. Our supply chain experts develop business processes from your perspective, with the key objective being the efficient delivery of value to customers. We identify where there is waste and/or opportunities to improve, evolve existing processes and implement new ones and ensure your implementation runs professionally without any downtime.
UNIFIED, 24/7, PERSONAL GLOBAL SUPPORT DELIVERED THROUGH EXPERTS BY YOUR SIDE
Get the correct level of support needed with support packages to fit any service level or budget requirement. Iptor’s Global Customer Support is delivered by a multi-disciplined team of software, infrastructure, cloud technology and managed services experts based around the globe, delivering a comprehensive 24/7 support service to customers wherever they are in the world.
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Centralized Knowledge Portal
- Online access to product documentation, technical information, reports, updates, manuals, FAQs, news and guidelines
- Social and interactive experience with ability to contribute to documentation
- Community based collaboration with other users to gain and share knowledge
- Gamified user experience
- Secure access from multiple devices
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Consultancy incident services
Every service bundle entitles customers to a set amount of consultancy time -
Service review meetings
A periodic engagement to review customer experience and support service levels -
Additional services
Support is delivered for unique requirements such as covering unsupported versions to extend the lifetime of older software, extra language support with 12 different languages available, additional customization support and PTF Software installations at a fixed price
SERVICES PACKAGES
Support services 24/7, enhanced SLA targets, customer success manager
24-hour Support Services on weekdays with enhanced SLA targets
Support services during business hours
BECOME AN EXPERT: WITH SELF-TRAINING LESSONS OR BY LEARNING FROM IPTOR EXPERTS
Empower employees with knowledge and skills. Accelerate user adoptions and earn greater ROI from Iptor’s systems and solutions by accessing Iptor’s knowledge base in the way that is most convenient and effective for users; from a self-service learning management system, to online virtual classrooms or face-to-face training.
LEARNING MANAGEMENT SYSTEM
Self-study access to over 600 self-study articles, multi-language and location training courses, training by true experts and practical user training.
IPTOR’S TRAINING EXPERTS
Training is delivered by true experts in their fields that can deliver in-depth training in a number of languages based on business best practice knowledge, industry understanding and practical experience of using Iptor solutions to meet strategic distribution and supply chain goals.
EDUCATION CATALOGUE
A full range of multi-language and location training courses including standard courses at introductory, intermediate and advanced user levels; personalization of standard courses; educational programs designed to create initial and ongoing training across a company; and certification programs to help users reach their maximum potential.
TRAINING AT ANY STAGE OF THE USER CYCLE
Practical user training that is relevant to the current phase of the user cycle is delivered during implementations, migrations, upgrades; employee turnover, cross-training and retraining; and extended software use.
EXPERT CHECK FOR YOUR SUPPLY CHAIN TO DISCOVER NEW OPPORTUNITIES
Our supply chain experts develop business processes from your perspective, with the key objective being the efficient delivery of value to customers. We identify where there is waste and/or opportunities to improve, evolve existing processes and implement new ones, all supported by solutions and services that automate the efficient delivery of value to customers at every step of the end-to-end business process.
VALUE STREAM ASSESSMENT
Iptor experts engage with business stakeholders to map processes, overall or in specific areas, identifying waste and non-value-adding activities by focusing specifically on what the customer values and optimizing value chains to better meet their needs. Deliverables include team-building sessions and a report of findings, recommendations and KPIs. The exercise can form the basis for future solution implementations and will embed a culture of customer satisfaction into the business.
If you are interested in our expert knowledge and years of experience, simply write to us and we will coordinate with you the possibilities and dates for your individual value stream assessment.
SMOOTH IMPLEMENTATION BY THE IPTOR PROFESSIONALS
Business value is delivered quickly and incrementally via a proven methodology for implementing end-to-end supply chain and distribution functionality. From supplier management, inventory and distribution, warehouse management, finance, manufacture and assembly, demand management to analytics, digital collaboration (EDI), e-commerce, mobility, and solutions integration required to remain connected and competitive in shifting digital supply chains.
- Fast and smooth implementation
- Support from Iptor professionals
- No disruption to ongoing operations
- Extensive training
- Individual customizations
Do you have a question? Take advantage of the assistance of one of our support staff.
At eye level and without chatbots. Whatever the subject is, we are there to support you.
