Iptor Security Update

Last updated 17th November 2023


Update 2023-11-17

Update on Iptor Systems Ransomware Incident



  • All customer hosted services continue to remain operational.
  • All DNS and site to site VPN’s are running; SMTP services are reinstated
  • Iptor VPNs still remain unavailable; we continue to investigate and resolve this matter
  • Internal system recovery progresses with continued forensic analysis and security overwatch.


Our Delivery to Customers

  • Where are VPNs are unavailable we are pleased to engage with our customers via other technologically available methods (Teams etc) to offer 1:1 and 1:many support on training, assisting in monthly tasks, and general optimisation tasks.
  • For certain Customer projects we will be able to offer on-site engagement of our Consultancy Services subject to resource availability and location. Please contact your Project Manager should you wish to explore this option. Please note this capability does not extend to on-site support.


Here to Support You

  • Our support Portal remains unavailable however we are very grateful to our customers in using the [email protected] email address to log tickets.
  • We would positively encourage customers to log tickets with us for any Support matter however large or small. Please do not assume that we are unable to process any request you have – your ticket does not have to be a P1 to receive the attention it deserves.
  • Remain assured that we are managing all support tickets with the utmost priority, and the information you provide is invaluable in helping us troubleshoot any challenges you may be facing and continue to identify any trends.

Click here for Q&A document

Click here for IoC’s

Click here for Best Practices

This page will be updated as new information becomes available.



The Iptor multiflex Base Module covers all your day-to-day business processes. The price varies depending on the number of user and starts at just €35 / user / month, based on a 12 month subscription. This includes:


– Unlimited access to all functionalities of the Base Module. 

– 10 days of personal guided onboarding.

– Easy self-service update on a monthly basis. 

Get in touch with us and schedule a free tour — no strings attached. Our team will gladly provide you with a demo and show you how to get started!

De Iptor multiflex Base Module dekt al uw dagelijkse bedrijfsprocessen. De prijs varieert afhankelijk van het aantal gebruikers en begint bij slechts €35 / gebruiker / maand, gebaseerd op een 12 maanden abonnement. Dit omvat:



– Onbeperkte toegang tot alle functionaliteiten van de basismodule. 

– 10 dagen persoonlijke begeleiding bij het inwerken.

– Eenvoudige en automatische updates op een maandelijse basis.

Neem contact met ons op en plan een gratis rondleiding – zonder verplichtingen. Ons team geeft u graag een demo en laat u zien hoe u aan de slag kunt!

Le module de base Iptor multiflex couvre l’ensemble de vos processus commerciaux quotidiens. Le prix varie en fonction du nombre d’utilisateurs etcommence à seulement 35€ / utilisateur / mois, sur la base d’un abonnement de 12 mois. Il comprend :


– Accès illimité à toutes les fonctionnalités du module de base. 

– 10 jours d’accompagnement personnalisé.

– Mise à jour mensuelle facile en libre-service.

Prenez contact avec nous et et planifiez une visite gratuite – sans engagement. Notre équipe se fera un plaisir de vous fournir une démonstration et de vous montrer comment commencer !

Das Iptor multiflex Basismodul deckt alle Ihre täglichen Geschäftsprozesse ab. Der Preis hängt von der nach Anzahl der Nutzer ab und beginnt ab nur 35 € / Nutzer / Monat, basierend auf einem 12-Monats-Abonnement. Dies beinhaltet:


– Unbeschränkter Zugang zu allen Funktionen des Basismoduls. 

– 10 Tage persönliches Onboarding.

– Einfache monatliche Aktualisierung durch Selbstbedienung. 


Nehmen Sie Kontakt mit uns auf und vereinbaren Sie eine kostenlose und unverbindliche Tour. Unser Team wird Ihnen gerne eine Demo zur Verfügung stellen und Ihnen zeigen, wie Sie loslegen können!