Last updated on 25 November 2025
Support & Operations Policy
Iptor is a leading global solution provider of enterprise resource planning software, services and support.
This Customer Support & Operations Policy outlines how Iptor’s Global Customer Operations teams engages with customers to provide maintenance and support for its products and services, whether the software is deployed on customer’s premises (including any cloud service under its direct management) or under Iptor’s Hybrid Cloud.
| Policy | Release Date | Version | Notes |
| 01.11.2024 | V1.0 | ||
| Support & Operations Policy | 03.11.2025 | V1.0 | Supersedes the Software Application Maintenance & Support Policy (Nov 2024) |
Maintenance Windows Calendar 2026
Month | Weekend Of | Notes |
January | 24–25 Jan 2026 | Standard maintenance (6h) |
February | 21–22 Feb 2026 | Standard maintenance (6h) |
March | 21–22 Mar 2026 | Standard maintenance (6h) |
April | 25–26 Apr 2026 | Standard maintenance (6h) |
May | 23–24 May 2026 | Standard maintenance (6h) |
June | 20–21 Jun 2026 | Standard maintenance (6h) |
July | 25–26 Jul 2026 | Standard maintenance (6h) |
August | 22–23 Aug 2026 | Standard maintenance (6h) |
September | 19–20 Sep 2026 | Standard maintenance (6h) |
October | 24–25 Oct 2026 | Standard maintenance (6h) |
November | 21–22 Nov 2026 | Standard maintenance (6h) |
December | 19–20 Dec 2026 | Year-end maintenance (6h) |
TBD | 30-day notice | Extended window 1 (36h) |
TBD | 30-day notice | Extended window 2 (36h) |
Need Guidance on Our Policy?
Our experts are here to help you navigate every stage of your product’s journey. Whether you have questions about updates, support timelines, or upgrade paths, we’ll make sure you have the clarity you need to plan ahead with confidence.
