Dear Customer
We are writing to inform you of a service disruption affecting the LPD service following recent Windows updates. This disruption impacts Adobe AEM 6.5, which relies on the LPD service for document distribution.
Issue Summary:
The LPD service is experiencing instability, resulting in intermittent failures. This is preventing Adobe AEM 6.5 from successfully sending documents, causing a backlog of documents in the “SND=Sending” status on the IBM Server.
Current Status:
We are actively investigating this issue in collaboration with both Adobe and Microsoft. While a definitive resolution has not been identified, we are committed to finding a solution as quickly as possible.
Recommended Interim Measures:
To minimize disruption to your operations, we suggest implementing the following temporary measures:
- Pause Output Queue: Temporarily halt the output queue for AEM* on the IBM Server.
- Review Windows Updates: Evaluate recently installed Windows updates for potential conflicts. Consider uninstalling or pausing updates until a resolution is found.
- Server Restart: Perform a restart of the Windows server.
Once the underlying issue is resolved, you can resume normal operations by releasing the held output queues.
We understand the inconvenience this disruption may cause and appreciate your patience and cooperation. We will provide updates on the issue’s progress and resolution as soon as they become available.
Sincerely,
Iptor Customer Support Team
